Customer Service

Order Processing

All online orders placed Monday-Friday before 4:00 PM Eastern Time will be shipped the SAME business day. Weekend orders, and orders placed after the above deadline, will ship the next business day. A "business day" is Monday through Friday.

If you need to contact us to request a change to your order, we will make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.

If, for any reason, you are not completley satisfied with your order, you can return or exchange it. Please call customer service toll free at 1-877-973-6388 for assistance.

Click Here to download return form

Contacting Customer Service

You can contact us at, or via chat. Our customer service representatives are available Monday through Friday, 9am - 5pm EST


You may email a comment or inquiry to our customer service team at





Mailing Address

Attn: Customer Service
6655 Shelburne Road
Shelburne, VT 05482 USA

Please provide us with at least one of the following:

  • Order confirmation number
  • Last name & zip code of sender
  • Last name & zip code of receiver
  • Phone number of sender or receiver

Questions or Problems with Your Order

Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or email address you provided, unless you specified other contact information.

UPS, the UPS brandmark and the color brown are trademarks that are used with permission by the owner, United Parcel Service of America, Inc. All rights reserved.

Stress-Free Returns

When we say returns are stress-free, we mean it: have no worries. PajamaJeans product may be returned for any reason within 60 days from the day of purchase. Shipping charges are not refundable. Clearance items ending in $X.97 may not be returned or exchanged.

In order to return your item, please Click Here to download return form. Print the form, fill it out, and return it to us with your item.

UPS return label.