Customer Service

Order Processing

All online orders placed Monday-Friday before 4:00 PM Eastern Time will be shipped the SAME business day. Weekend orders, and orders placed after the above deadline, will ship the next business day. A "business day" is Monday through Friday.

If you need to contact us to request a change to your order, we will make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.

If, for any reason, you are not completley satisfied with your order, you can return or exchange it.. Please call customer service toll free at 1-877-973-6388 for assistance.

Click Here to download return form

Contacting Customer Service

You can contact us by submitting our online customer service form or calling us toll-free during our regular business hours:

  • Mon.-Fri., 9 a.m. to 9 p.m. EST
Email

To email a comment or inquiry, please submit our customer service inquiry form

Phone

1-877-973-6388

Fax

1-802-985-1311

Mailing Address

PajamaJeans
Attn: Customer Service
6655 Shelburne Road
Shelburne, VT 05482 USA

Please provide us with at least one of the following:

  • Order confirmation number
  • Last name & zip code of sender
  • Last name & zip code of receiver
  • Phone number of sender or receiver

Questions or Problems with Your Order

Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or email address you provided, unless you specified other contact information.

Stress-Free Returns

When we say returns are stress-free, we mean it: have no worries. PajamaJeans product may be returned for any reason within 60 days from the day of purchase. Shipping charges are not refundable. Clearance items ending in $X.97 may not be returned or exchanged.