Orders are processed during daytime business hours, Monday through Friday. Weekend and orders received after 9am are processed by the following business day.
If you need to contact us to request a change to your order, we will make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.
Click here to track the progress of your order, then enter your tracking number.
If you have further questions after tracking, please feel free to contact us and we'll be happy to assist you.
If, for any reason, you are not completley satisfied with your order, you can return or exchange it.. Please call customer service toll free at 1-877-973-6388 for assistance.
Contacting Customer Service
You can contact us by submitting our online customer service form or calling us toll-free during our regular business hours:
- Mon.-Fri., 9 a.m. to 9 p.m. EST
To email a comment or inquiry, please submit our customer service inquiry form
Attn: Customer Service
6655 Shelburne Road
Shelburne, VT 05482 USA
Please provide us with at least one of the following:
- Order confirmation number
- Last name & zip code of sender
- Last name & zip code of receiver
- Phone number of sender or receiver
Questions or Problems with Your Order
Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or email address you provided, unless you specified other contact information.
UPS, the UPS brandmark and the color brown are trademarks that are used with permission by the owner, United Parcel Service of America, Inc. All rights reserved.
Items may be returned for any reason at any time for a full refund of the purchase price, excluding shipping charges.
We're also happy to offer replacement merchandise or exchanges. Whatever you choose.
In order to return your item, please Click Here to download return form. Print the form, fill it out, and return it to us with your item.